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Thank You For Shopping at CheapReef.Com Online Store!
Thank You for reviewing our
Shipping & Returns.
Our policy is clear:
Shipping:
(NON LIVESTOCK ONLY)
Orders are shipped Monday - Friday
Same Day Shipping (on most orders placed before 2pm EST)
Sometimes we can't ship this quickly. If we can't ship your
order within 1 business day, we will contact you by email. We
will inform you of an expected shipping date. If this
date is not satisfactory to you, you may cancel your order
with no obligation. Please contact us at 917-488-3291 to
insure same day shipping on any over night or express item. UPS
and Fed Ex ship Mon-Fri Next day Air, Second Day Air and Three
Day Select are based on Business days Saturday and Sunday are
not included. A Next day order on Friday will be delivered the
next business day, so you will receive it on Monday. You must
call 917-488-3291 if you would like Saturday Delivery on an
order.
We ship orders via UPS and USPS.
All items are shipped FULLY INSURED. Shipping rates
are generated using the current UPS shipping rate
schedule.
In certain cases, A & H Reef Aquatics reserves the right to substitute shipping with
USPS Priority or Express Mail, UPS. International Orders are
normally shipped USPS Global Express. All customs fees are the
customer responsibility, packages refused because of customs
fees will be charged the return postage. Please e-mail or call
us before placing an international order on-line, to get the
correct amount for shipping. Not all international orders can be
placed through our website.
IMPORTANT SHIPPING
POLICY!
We will ONLY ship to an address listed with your
credit card company. If we
are NOT
shipping to your billing address please contact your credit card
company and inform them of the shipping address you would like
to use, or call in your order 917-488-3291 to avoid having your
order DELAYED!
Returns:
All of our
items are guaranteed by the manufacturer for 1 full year or
longer unless stated otherwise. The warranty work is provided by
either us or the manufacturer. Please call us at 1-917-488-3291
for warranty mailing address. Please have your order number
ready.
You may return
non-defective items within 7 days of purchase . (less
shipping charges and 5% restocking fee) If you took advantage of
a "free" shipping offer you will be charged $7.95
(minimum) or
actual shipping + 5% restocking fee for non defective returns.
Non-defective items returned up to 7
days will be charged a 5%
restocking fee.
Non-defective items returned after 7
days and up to 30 days will be charged a
15% restocking fee.
If you received free shipping, a $7.95 minimum or actual
shipping and handling charges will be deducted from your refund.
All non-defective returns and cancellations are subject to a 5%
fee to cover the cost of credit card merchant fees. Mail in
orders paid by check or money order are not subject to the 5%
fee if returned within 7 days. There will be no refunds after 30
days. There will be no Non-defective returns after 30 days. If
you return an item to us after 30 days we will charge a 25%
restocking fee regardless of the circumstances.
Please call us toll free at 917-488-3291 for warranty
replacement or repair after 30 days.
To receive
any
refund , all exchanged /returned merchandise must be in 100%
original factory condition, including all packaging
materials, inserts and manuals, and warranty cards (not
filled-out) and all accessories including software and original
wire ties and plastic bags. Merchandise must be in its
original
box with no writing on the box or paper work included with the
item. Merchandise must be shipped in a shipping box. you are
responsible for any shipping charges to return the item to us.
Merchandise that is returned with missing or damaged items
will be returned to the customer.
To expedite your return, you must
request an RMA (Return Merchandise Authorization) number from us
by calling the number below before returning your item. All
returns must be shipped prepaid and insured.
If you return an item to us
after 30 days we will charge a 25% restocking fee regardless of
the circumstances.
Items returned without an RMA will be subject to a 15%
restocking fee regardless of the circumstances. RMA's must be
clearly marked on the shipping box. We are not responsible for
any returns lost by the shipping company, it is your
responsibility to insure and track the package.
Exchanges for equal or greater value items are subject to the
discretion of CheapReef.com.
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